Digital South Communications

Yes, you can keep your current phone number when you switch to Digital South. We will work with your current provider to transfer your number seamlessly.

Nope—there are no upfront costs. All phones and equipment are included in your monthly service, so there’s nothing to purchase out of pocket. We make it easy and affordable to get started without a big investment. 

Yes—in most cases, we can make your current equipment work with our system. Our team will assess your setup and handle the configuration to ensure a smooth transition. If any updates are needed, we’ll guide you through the process to keep things simple and cost-effective. 

We offer unlimited support to all our customers. Whether you need help troubleshooting, making changes to your system, or just have a quick question, our team is here for you. You can reach us by phone, email, or remote support—whenever you need us. 

Yes, we do! If you're located within our service area, our technicians can come on-site for installation and any ongoing maintenance needs. We’ll make sure everything is set up properly and working smoothly, and we’re always available for in-person support when needed. 

Absolutely. Our service is built to grow with you. Whether you're adding new team members or downsizing, you can easily scale your phone system up or down at any time. Just let us know what you need, and we’ll make the adjustments—no hassle, no long-term commitments.

Our expert technicians handle all the backend setup for you. Once you receive your phones, simply plug them into your internet connection—they're ready to go. If you're located in our service area, we’ll send a technician to complete the installation on-site. They'll make sure everything is up and running before they leave. 

Our standard setup process typically takes 2–3 weeks from start to finish. This allows time for system configuration and any necessary number porting. However, if you need service urgently, we do offer emergency installations and can have you up and running as soon as the next day. 

Yes! We provide hands-on training to make sure your team feels confident using the phone system from day one. Whether it's setting up voicemail, using call forwarding, or navigating the mobility app, we’ll walk your staff through everything they need to know—either on-site or virtually, depending on your preference. 

Our phone service is cloud-based VoIP (Voice over Internet Protocol), which means your calls run over your internet connection instead of traditional phone lines. This allows for more flexibility, advanced features, and lower costs—without sacrificing call quality. 

If your internet goes down, your business won’t miss a beat. Our system can automatically forward calls to your mobile phone or another backup number. Plus, with our mobility app, you can make and receive business calls from your smartphone—anytime, anywhere—keeping you connected even during an outage. 

Your monthly cost includes everything—phones, service, system features, unlimited support, and unlimited training for your team. There are no hidden fees and no surprises. We believe in straightforward pricing, so you always know exactly what you’re paying for. 

We guarantee that our internet service will be available 99.99% of the time. In the rare event of an outage, our engineers will work quickly to resolve the issue.

Yes! Our cloud-based phone system is designed to work seamlessly across multiple locations and remote offices. Whether your team is spread out across different buildings or working from home, everyone stays connected with the same features, extensions, and call quality—no matter where they are. 

Yes, we do! Our system includes business texting (SMS), so you can send and receive messages using your main business number. It’s a great way to stay connected with customers and team members—whether you're in the office or on the go using our mobility app. 

Yes! You can easily manage call routing, auto attendants, business hours, and more through our user-friendly online portal. And the best part? Our team provides unlimited portal training to make sure you’re comfortable and confident making changes whenever you need. 

Yes—you’ll have full access to detailed call logs and reporting through our online portal. You can track call history, duration, user activity, and more. It’s a great way to monitor performance, manage usage, and keep your business running smoothly.

Yes, call recording is available and easy to set up. You can choose to record all calls, specific extensions, or only certain times of day—whatever fits your needs. Recordings are securely stored and accessible through the portal whenever you need them 

Yes! We offer both traditional fax line options and eFax solutions, which let you send and receive faxes securely through your email—no physical fax machine required. If you already have a fax machine, we can also work with your existing setup to keep everything running smoothly. It’s a modern, convenient way to handle documents, especially for industries that still rely on faxing. 

Yes, we offer a mobile app that lets you take your business phone system on the go. With the app, you can make and receive calls using your business number, check voicemail, send texts, transfer calls, and access your call history—all from your smartphone. It’s perfect for remote work, traveling, or staying connected when you're away from your desk.